Job Description:
- Able to make quick decisions and solve technical problems to provide an efficient environment for project implementation
- Identify resource and equipment requirements, efficient capacity planning and manage software and hardware availability
- Must provide presentations for technical training to teams and customers when required and serve as a technical mentor to team members
- Handles tools issues including, but not limited to monitoring of tools, and implementing company systems, policies, and procedures regarding tools
- Perform Pre-Technical Support such as Demo, Meetings, Presentations, Design & Preparing Bill of Materials for clients & End-users.
- Conduct Access Control site surveys in preparation for producing proposals for potential clients
- Testing of equipment prior to delivery & or installation to ensure proper performance and compliance with customer requirements
- Deliver service and support to partners & end-users using phone via remote connection, chat, email or over the Internet or Onsite.
- Develop and implement efficient device integrations.
- Interact with customers (Partners & End-users) to provide and process information in response to technical inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the requirement.
- Diagnose and resolve technical hardware and software issues of Door Access, Lift Access, Turnstile, Barrier Access, Input/Output, Rack, VMS, Gate Automation.
- Research required information using available resources.
- Follow standard processes and procedures.
- Identify and escalate priority issues per Client specifications.
- Redirect problems to appropriate resource.
- Accurately process and record service call transactions using a computer and designated software.